Privacy Policy

2. Information We Collect

cvc99 collects personal data from you directly and automatically. The categories of personal data we collect include the following:

• Identity data: full name, date of birth, national ID number or passport number, and any other identification document details provided during KYC verification.
• Contact data: email address, mobile phone number, and residential address as provided during registration or account updates.
• Financial data: payment method identifiers (bKash wallet number, Nagad number, Rocket number, Upay number, partial card number for Visa/Mastercard), deposit and withdrawal history, and account balance records.
• Gameplay and transactional data: bet history, game session data, win and loss records, bonus claims, and wagering activity across all products on the platform.
• Technical data: IP address, device type and model, operating system, browser type and version, session timestamps, and cookies or similar tracking identifiers placed on your device during platform use.

We may also collect information you provide voluntarily when contacting our support team, submitting a complaint, or participating in a survey or promotional activity. We do not knowingly collect special category data (such as health data, racial or ethnic origin, or political opinions).

3. How We Use Your Information

cvc99 uses the personal data we collect for specific, defined purposes. We do not use your personal data in ways that are incompatible with the purposes for which it was collected. Our primary uses are:

• To provide and operate the cvc99 platform: managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, delivering game and betting services, and fulfilling our contractual obligations to you.
• To verify your identity and comply with legal obligations: conducting KYC checks, age verification (21+ requirement), and anti-money laundering (AML) procedures as required under applicable policy.
• To maintain platform security: detecting, investigating, and preventing fraudulent activity, prohibited conduct, unauthorised account access, and any other behaviour that violates our Terms & Conditions.
• To provide customer support: responding to your queries, resolving disputes, processing complaints, and communicating with you about your account or any service-related issue.
• To personalise your experience and deliver relevant promotions: using gameplay and preference data to tailor the platform experience, recommend relevant games or markets, and present bonus offers that match your activity profile — where you have not opted out of marketing communications.
• To conduct platform analytics and improvements: analysing aggregate usage patterns to improve site performance, fix bugs, enhance user experience, and develop new features — all using anonymised or aggregated data where possible.

4. Legal Basis for Processing

cvc99 processes your personal data on the following legal bases, depending on the purpose and nature of the processing activity:

• Contractual necessity: processing your registration data, payment information, and gameplay records is necessary to perform our contract with you as a cvc99 player.
• Legal obligation: identity verification (KYC), age verification, and anti-money laundering checks are required to comply with applicable legal and regulatory requirements.
• Legitimate interests: platform security, fraud prevention, abuse detection, and service improvement are pursued as legitimate interests of cvc99 where these interests are not overridden by your rights and freedoms.
• Consent: where we process your data for marketing communications or non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time by contacting [email protected] or adjusting your browser settings.

5. Sharing Your Information

cvc99 does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum data necessary to execute your deposit or withdrawal transaction. These providers operate under their own privacy policies and security standards.
• Game providers: when you play games supplied by third-party providers (including Pragmatic Play, Evolution Gaming, Spribe, and others), those providers receive technical session data necessary to deliver and log the game round. They are contractually prohibited from using this data for independent marketing purposes.
• Identity verification services: third-party KYC providers may receive identity document data solely for the purpose of verifying that you meet our eligibility requirements. These providers are bound by strict data processing agreements.
• Legal and regulatory authorities: where we are required by applicable law, court order, or regulatory directive to disclose your information to a competent authority, we will comply with that requirement. Where legally permissible, we will attempt to notify you before making such a disclosure.

In all cases where personal data is shared with a third party, cvc99 takes reasonable steps to ensure that the recipient provides an adequate level of protection for that data, commensurate with the standards applied by cvc99 itself.

6. Payment Data and Financial Information

Financial data held by cvc99 is treated with the highest level of care. Full payment account credentials (such as full card numbers, PINs, or mobile banking passwords) are never stored by cvc99 — we hold only the minimum reference data needed to identify the payment method associated with your account (for example, a partial wallet number or masked card number).

All financial transactions on cvc99 — including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — are processed over encrypted connections. Transaction records are retained for the period required to comply with applicable financial record-keeping obligations and to support dispute resolution. These records are not accessible to unauthorised staff .

7. Cookies and Tracking Technologies

cvc99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. cvc99 uses the following categories of cookies:

• Essential cookies: required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Analytical cookies: used to understand how players navigate the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and anonymised where possible.
• Preference cookies: used to remember your platform settings such as language preference and display options, so you do not need to reconfigure them each time you visit.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will impair your ability to use the cvc99 platform. For analytical and preference cookies, you may opt out at any time by adjusting your browser settings. Disabling non-essential cookies does not affect your ability to play or transact on cvc99.

8. Data Retention

cvc99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. In practice, this means: account data is retained for the lifetime of the active account plus a minimum of 5 years following account closure, to support dispute resolution, comply with financial record-keeping requirements, and assist with any regulatory inquiries that may arise after closure.

When personal data is no longer required for its original purpose and no legal obligation requires its retention, cvc99 will securely delete or anonymise that data. Players who have closed their accounts and wish to enquire about the status of their data may contact [email protected].

9. Your Rights Regarding Your Personal Data

As a user of the cvc99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your full name, registered email address, and a description of your request:

• Right of access: you may request a copy of the personal data cvc99 holds about you. We will provide this within a reasonable period of receiving a verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will action valid rectification requests promptly.
• Right to erasure: in certain circumstances, you may request that we delete personal data we hold about you. This right is subject to any overriding legal obligation that requires us to retain the data.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: where processing is based on your consent or on a contract with you, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object to marketing: you may opt out of receiving marketing communications from cvc99 at any time by contacting [email protected]. Opting out of marketing does not affect your ability to receive transactional or service communications related to your account.

cvc99 will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request. Where a request is refused, we will explain the reason for refusal.

10. Data Security

cvc99 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting internal data access to authorised personnel only, regular security assessments, and incident response procedures.

While cvc99 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data security incident that affects your personal data, cvc99 will take prompt action to contain the incident and, where required, will notify affected users in accordance with applicable obligations.

11. Minors and Age Restrictions

cvc99 is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on cvc99, please contact us immediately at [email protected].

12. Third-Party Links and Services

The cvc99 platform integrates with third-party game providers and payment processors as described in Section 5. cvc99 is not responsible for the privacy practices or content of any third-party service. When data is transferred to a third-party provider, that provider's own privacy policy governs their use of your data. We encourage you to review the privacy policies of any third-party services you interact with through the platform.

13. Changes to This Privacy Policy

cvc99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When we make material changes, we will update the effective date shown at the top of this page and, where reasonably practicable, notify registered players by email or in-platform notification. Your continued use of the cvc99 platform following the posting of an updated Policy constitutes your acceptance of the revised terms.

14. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how cvc99 handles your personal data, please contact our support team by email at [email protected]